By definition, a toll-free number is a telephone number that a business makes available to its customers at no cost. The charges for the call are absorbed by the business owner.
As a business person, you should be able to determine the benefits and costs of having a hotline. Toll-free customer hotlines are an additional investment to a company. It should be able to bring more revenues by way of increased sales.
The Cost of 1800 Numbers
Customer hotlines are not hard to install. But it’s a bit difficult to determine how much it can cost your business. Identifying the provider that can offer the lowest possible cost may be hard to do as well.
Toll-free numbers are no longer uncommon nowadays. Most long-distance telephone service providers offer this service, but the prices, which are dependent on their providers, can vary from one company to another. Hence, the determination of the ideal cost will be hard to establish. Based on current estimates, the most common cost applied by telecommunication service providers on 1800 numbers can range from five cents to 25 cents per minute. On the other hand, you can find some cheap 1300 numbers as well that can serve the same purpose for you too.
Despite these difficulties, the popularity of toll-free numbers continues to rise. This is brought about by the potential for growth that customer hotlines can provide.
They help to increase the frequency of calls from potential customers.
Inquiries about the business and its products increase with the installation of toll-free numbers. This gives your marketing arm a chance to tell potential customers the many beneficial qualities of your product.
You can own the number forever, no matter how many times you change your telecom provider or landline network. This saves you from reprinting promo materials for your business.